Privacy policy

Pomelo Events Pty Ltd (“Pomelo + Co,” “we,” “our,” or “us”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Our Services are powered by Shopify, which enables us to process transactions securely and provide a seamless shopping experience.

This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services or otherwise interact with us. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect
“Personal information” refers to data that identifies, relates to, or could reasonably be linked to you. We may collect:
- Contact details: name, billing/shipping address, phone number, email
- Payment details: credit/debit card or other financial information
- Account information: login details, preferences, settings
- Transaction history: items viewed, purchased, returned, exchanged, or cancelled
- Communications: information you provide in enquiries or customer support
- Device & usage data: browser, device type, IP address, site navigation activity
- Cookies & tracking data: to improve your shopping experience

How We Collect Personal Information
- Directly from you: when you place an order, create an account, or contact us
- Automatically: through cookies, browsing activity, and device usage
- Service providers: e.g. payment processors, shipping partners, and IT systems
- Business partners or third parties: where legally permitted

How We Use Your Personal Information
We may use your information to:
- Provide and improve Services: process payments, fulfil orders, manage accounts, arrange shipping, and enable returns/exchanges
- Personalise your experience: recommend products, save preferences, improve site functionality
- Marketing & promotions: send offers, newsletters, or personalised ads (you can opt out at any time)
- Security & fraud prevention: protect accounts, detect fraudulent activity, ensure safe transactions
- Legal compliance: meet regulatory requirements, respond to lawful requests, or enforce policies

How We Disclose Personal Information
We may share your information with:
- Shopify (our e-commerce platform provider)
- Vendors & service providers (IT, payment, analytics, shipping, storage)
- Marketing partners (only with your consent or as legally permitted)
- Corporate affiliates or in connection with a business transfer (e.g., merger, sale)
- Authorities, when required by law or legal process

Relationship with Shopify
Our Services are hosted by Shopify. Shopify may process your data to provide secure transactions, fraud detection, and improved shopping experiences across merchants. For details, see the Shopify Privacy Policy

Your Rights & Choices
Depending on your location, you may have rights to:
- Access or request a copy of your personal information
- Request correction or deletion
- Request data portability (transfer of your information)
- Opt out of promotional emails (via unsubscribe link)

To exercise these rights, contact us at enquiries@pomeloandco.com.au or call 1300 833 999.

Cookies & Tracking
We use cookies and similar technologies to operate the Services, improve performance, and personalise your shopping experience. You can adjust cookie settings in your browser, though some features may not function properly if disabled.

Children’s Data
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us to request deletion.

Data Security & Retention
We take reasonable measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security. We retain information only as long as needed for business purposes, to comply with legal obligations, or resolve disputes.

International Data Transfers
If you access our Services from outside Australia, your information may be transferred and processed in other jurisdictions. We rely on appropriate safeguards, such as Standard Contractual Clauses, where required.

Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted here with a revised “Last Updated” date.

Contact Us
Pomelo + Co
62 Parramatta Road
Forest Lodge NSW 2037
Australia

Email: enquiries@pomeloandco.com.au
Phone: 1300 833 999
Website: pomeloandco.com.au